Privacy Policy | Realz Casino

Information we may collect

The information handled by Realz Casino depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically when you browse the site or use an account. We only seek information that is reasonably relevant to providing, protecting and improving the services, meeting legal requirements and responding to player requests.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also record information included in messages to customer support, complaints, enquiries and other communications. These details help us create and manage your account, provide assistance, communicate important service information and apply player safety processes.

Identity and verification information

For account verification, security and compliance purposes, we may request documents or other information that helps confirm your identity, age, location or authority to use an account. This may include identity documents, proof of address, verification results and records of checks. Verification material may be reviewed by authorised staff or suitable service providers acting on our behalf.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, wagers, bonuses where applicable, payment methods and transaction history. Payment information may be processed by payment providers, and we may receive confirmation, status or limited payment details rather than complete card information. Transaction records help us operate the account, identify unusual activity, resolve disputes, prevent fraud and meet record-keeping obligations.

Technical, device and usage information

When you access the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, approximate location, referring website and information about how the site is used. This data supports website operation, security monitoring, troubleshooting, performance analysis and service improvement.

Information from other sources

Where appropriate, information may be received from payment providers, verification services, fraud prevention services, technology providers or other parties involved in operating the services. We may combine this information with account details to confirm information, protect the platform and identify activity that may require review.

How we use information

Personal information may be used for the following purposes:

To create, maintain and administer your Realz Casino account.
To provide casino services, process account activity and display relevant account information.
To complete identity, age, location, verification and security checks.
To detect, investigate and prevent fraud, scams, money laundering, account misuse, collusion and other unlawful or harmful activity.
To process deposits, withdrawals and other account transactions through available payment services.
To provide customer support, answer questions, investigate complaints and resolve disputes.
To send service messages, security notices, account updates and other communications required to administer the relationship.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To understand website usage, maintain functionality, test features, fix errors and improve the player experience.
To protect the rights, property, systems, staff and players connected with the services.
To comply with applicable legal, regulatory, court, taxation, accounting, responsible gambling and record-keeping requirements.
To establish, exercise or defend legal claims and manage business risks.

We may use aggregated or de-identified information for analysis, reporting and service improvement. Information in this form should not reasonably identify an individual player. We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. These small files can remember preferences, keep parts of the site working, support login and security functions, measure website performance and help us understand how visitors use the site. Some cookies may be placed by service providers that support features such as analytics, payments, security or communications. You can manage or restrict cookies through your browser settings. Blocking some cookies may affect the availability or functionality of certain website features.

When information may be shared

Information may be shared where reasonably necessary with trusted providers that help operate the website and services. These may include hosting and technology providers, payment and verification providers, customer support tools, security and fraud prevention services, analytics providers, professional advisers and communication providers. Providers should handle information only for authorised purposes and in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with legal or official requests, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect the rights and systems of Realz Casino. If a business transfer, restructuring or similar event occurs, information may be transferred as part of that process, subject to appropriate protections.

Security and international handling

We use reasonable administrative, technical and organisational safeguards to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission and staff procedures. No online system can be guaranteed to be completely secure, so players should keep passwords and devices protected and contact support promptly if they suspect unauthorised account activity.

Some service providers may store or process information outside Australia. Where information is handled across borders, reasonable steps are taken to use suitable providers and protections. The safeguards available may depend on the location, service and type of information involved.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

To exercise your data rights, contact support@realz-casino.best. Please describe your request clearly and include enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding, especially where the request involves account information or identity documents. This helps protect personal information from being disclosed to the wrong person.

You can generally stop promotional emails by using the unsubscribe option in the message or by contacting support@realz-casino.best to withdraw your consent to marketing. Withdrawing marketing consent will not normally affect service, security or legal communications that are necessary to operate your account. You may also manage certain cookie choices through your browser settings.

We aim to respond to valid requests within a reasonable timeframe. In some situations, access, correction or deletion may be limited or refused where the information must be retained, where disclosure would affect another person's privacy, where a legal exception applies, or where fulfilling the request would compromise security, fraud prevention or an active review. If information is inaccurate, we will take reasonable steps to correct it when appropriate.

Retention of information

Personal information is kept for as long as it is reasonably required for the purposes described in this Privacy Policy, including account administration, dispute handling, security and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material update.

If you have a privacy question, wish to exercise a data right or want to raise a concern about the handling of your information, contact support@realz-casino.best.