Realz Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Realz Casino website, related services, games, account facilities and any other features made available through the website. They should be read together with any additional rules, promotional terms, privacy information and responsible gambling guidance displayed on the website. If there is a conflict between these Terms and a specific promotion or game rule, the specific rule may apply to that promotion or game.

You must accept these Terms & Conditions before registering or using the services. If you do not agree with any part of them, you should not create an account, deposit funds or play. We may update these Terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The current version will be published on the website. Continued use after an update means that you accept the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the services. Nothing on the website should be treated as legal, financial or personal advice.

Your account

• You must provide accurate, current and complete information when opening an account.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You may only create and use one account unless we expressly permit otherwise.
• You must notify us through the available website process if you believe your account has been compromised.
• You must not allow another person to use your account or use another person's account.
• You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access.

2. Eligibility, identity checks and account security

You must meet the minimum legal age and all other eligibility requirements that apply in your location. You must not use the website if gambling is prohibited for you, if you are subject to a gambling restriction, or if you are using the services on behalf of another person. We may refuse registration or restrict access where we cannot confirm that you meet the relevant requirements.

We may carry out identity, age, location, payment and security checks before or after an account is opened. You may be asked to provide documents or information for these checks. Documents should be genuine, valid, readable and belong to you. If requested information is not supplied within a reasonable period, or if information cannot be verified, we may suspend account activity or decline a transaction in accordance with applicable requirements.

You must not provide false, misleading or incomplete information. You must keep your personal details updated when they change. We may retain records relating to verification, account activity and transactions for as long as required for operational, legal, security, dispute-resolution or regulatory purposes. Further information about the handling of personal information is set out in the applicable Privacy Policy.

Prohibited activity

• Using the website for unlawful activity, fraud, money laundering or other improper purposes.
• Attempting to manipulate, disrupt, reverse-engineer or interfere with the website, games or security systems.
• Using automated tools, scripts, bots or other software to access or play unless expressly authorised.
• Exploiting an error, vulnerability, pricing issue or technical fault instead of reporting it.
• Colluding with other players or using methods intended to obtain an unfair advantage.
• Uploading harmful material or attempting to introduce malicious code to the website.

3. Games, wagers and account balances

Games may be subject to individual rules, instructions and conditions shown on the relevant game screen. You should review those rules before placing a wager. A wager is generally treated as accepted when it is recorded by the website. You are responsible for checking the selected game, stake and other details before confirming a wager.

Game results are determined by the applicable game system and records. Where a result, balance or transaction is affected by a clear technical error, system fault or other obvious mistake, we may correct the error and take reasonable steps to restore the position that would have applied without the error. We may also suspend a game or account while an issue is investigated.

You should not spend more than you can afford to lose. Gambling involves financial risk and there is no guarantee of winning. Past results, displayed outcomes or game statistics do not guarantee future results. You are responsible for monitoring your own activity and stopping when gambling is no longer enjoyable or affordable.

Your account balance may include deposited funds, winnings, bonuses or other credits, each of which may be subject to different conditions. We may correct balances where a transaction has been duplicated, processed incorrectly or affected by an obvious error. Funds must not be treated as a bank account and should only be used in accordance with these Terms.

4. Deposits, withdrawals and promotions

Available payment methods, processing requirements and transaction conditions may be displayed on the website and may change from time to time. You may only use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, applicable transaction rules and checks designed to protect you and the website from fraud.

We may decline, delay, reverse or limit a transaction where this is necessary for security, verification, technical, legal or operational reasons. You are responsible for providing correct payment details and for any charges applied by your bank, payment provider or other third party. You should check your balance and transaction history and raise any apparent error promptly.

Withdrawals may require identity or payment verification before being processed. Funds may only be returned through permitted methods and, where appropriate, to the verified account holder. We do not guarantee a particular processing time unless a specific term published on the website says otherwise. You remain responsible for any taxes or reporting obligations that may apply to you.

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms may include eligibility conditions, expiry dates, participation limits, wagering requirements, game restrictions, minimum deposits or withdrawal conditions. You should read the full offer terms before participating. If promotional activity is found to have been abused, manipulated or used contrary to its terms, we may cancel the offer or related benefits and restrict further participation.

5. Responsible gambling, suspension and liability

Realz Casino supports informed and responsible participation. If gambling is affecting your finances, relationships, work, health or wellbeing, consider taking a break and seeking independent support. Website tools may be available to help you set limits, pause activity or request account closure. These tools should be used together with your own plan to gamble within affordable limits.

You may ask for your account to be closed or for gambling access to be restricted through the available account or support process. We may also suspend or close an account if we reasonably believe that you have breached these Terms, provided inaccurate information, failed verification, engaged in prohibited activity, created a security risk, or used the services unlawfully. We may take any action permitted by applicable law and may retain information where required.

If your account is closed, any valid balance will be handled in accordance with applicable requirements, subject to verification, outstanding obligations, transaction reversals, suspected misconduct and any other lawful adjustment. Account closure does not remove obligations that arose before closure. You must not attempt to create a new account to avoid a restriction or exclusion.

The website and services are provided subject to availability. We will take reasonable steps to maintain the website, but access may be interrupted by maintenance, telecommunications problems, third-party failures, cyber incidents or circumstances outside reasonable control. To the extent permitted by law, we are not responsible for loss caused by your failure to follow these Terms, incorrect information, unauthorised access resulting from your actions, or events beyond reasonable control.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory requirements. Where a dispute arises, please use the support or complaints process made available on the website and provide enough information for the matter to be reviewed.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. These Terms are governed by the laws that apply to the relevant service and player relationship. By using Realz Casino, you agree to comply with applicable laws and these Terms & Conditions.