- OperatorDreamline Ventures S.R.L.
- Established2025
- Total Games13,000+
- Live Dealer Tables500+
How the VIP Program works from Level 1 to Level 5
The programme starts at Level 1 and runs through to Level 5. Your level is reviewed every 90 days, and it can drop if your activity slows. That means your status is based on ongoing play rather than being a permanent upgrade.
At entry level, you receive access to on-site promotions and 24/7 live chat. Higher levels add more practical benefits, including personalised offers, increased withdrawal limits and cashback opportunities. Levels 4 and 5 also include a VIP manager.
| Level | Benefits |
|---|---|
| Level 1 | On-site promotions and 24/7 live chat |
| Level 2 | On-site promotions, 24/7 live chat and 3% daily cashback up to $150 |
| Level 3 | Personalised offers, higher withdrawal limits, weekly cashback and 5% daily cashback up to $300 |
| Level 4 | Personalised offers, higher withdrawal limits, weekly cashback, 10% daily cashback up to $450 and a VIP manager |
| Level 5 | Personalised offers, higher withdrawal limits, weekly cashback, 15% daily cashback up to $600 and a VIP manager |
Your level is reviewed every 90 days
VIP status can move down if activity slows. It is worth checking your current level before relying on a particular reward or withdrawal limit.
What each VIP level gives you in Australia
Level 1 is the starting point. You get access to on-site promotions and 24/7 live chat, which is useful if you need help with an account question or a payment issue. The support team’s average connection time to an agent is 30 seconds.
Level 2 is the first tier with a daily cashback benefit. It pays 3% up to $150 and carries 1x wagering. The reward is linked to your VIP level, so moving below Level 2 affects access to this particular benefit.
Level 3 adds personalised offers, higher withdrawal limits and weekly cashback. Daily cashback rises to 5% up to $300, also with 1x wagering. This is the point where the programme begins to combine regular promotions with account-related benefits.
At Level 4, daily cashback increases to 10% up to $450. You also receive a VIP manager, alongside personalised offers, weekly cashback and higher withdrawal limits. Level 5 is the top tier, with daily cashback of 15% up to $600 and the same VIP manager benefit.
VIP cashback: how the daily and weekly rewards fit together
Cashback is one of the main financial benefits connected to the VIP levels. Daily cashback is available from Level 2, while weekly cashback is available at Levels 3, 4 and 5. Both types have 1x wagering before withdrawal.
| VIP level | Rate | Maximum |
|---|---|---|
| Level 2 | 3% | $150 |
| Level 3 | 5% | $300 |
| Level 4 | 10% | $450 |
| Level 5 | 15% | $600 |
| VIP level | Rate | Maximum |
|---|---|---|
| Level 3 | 5% | $1,500 |
| Level 4 | 10% | $3,000 |
| Level 5 | 15% | $4,500 |
Weekly cashback is calculated from Monday to Sunday and credited each Monday. You need to opt in through the bonus section, then request the reward through live chat or email. It applies to non-live casino games, while live casino and sports losses are excluded.
Check the reward type before you request it
Daily cashback is tiered by your current VIP level. Weekly cashback requires Level 3, 4 or 5, an opt-in and a request through support. Both use 1x wagering, so the reward still needs one turnover before withdrawal.
Higher withdrawal limits: what VIP status changes
Your VIP level also affects how much you can withdraw within a day and a month. The standard Level 1 limits are $800 per day and $10,500 per month. At Level 5, those limits rise to $2,500 per day and $35,000 per month.
| VIP level | Daily limit | Monthly limit |
|---|---|---|
| Level 1 | $800 | $10,500 |
| Level 5 | $2,500 | $35,000 |
There is no cap on total winnings, but the daily and monthly withdrawal limits still control how funds are released. A higher VIP level can therefore make a practical difference if you regularly request larger payouts.
Before a withdrawal is processed, your account must be fully verified and your deposit must have been wagered once. Verification approval typically takes 24-48 hours after documents are submitted. You can access verification through the profile section.
Confirm whether your account is at Level 1, Level 2, Level 3, Level 4 or Level 5 before planning a larger payout.
Submit the required documents through the profile section and wait for account verification approval.
Your deposit must be wagered once before you request a withdrawal.
Choose an available withdrawal method and keep the applicable minimum and VIP limit in mind.
How VIP rewards relate to your casino activity
The VIP Program is built around regular casino activity, but it is still worth keeping the reward rules separate from the games themselves. Realz Casino offers more than 13,000 games, including over 10,000 pokies, more than 500 live dealer tables, over 235 RNG table games, over 700 jackpot games and more than 200 instant win games.
Weekly cashback applies to non-live casino games only. Daily cashback is tied to the VIP level, while other offers can have their own conditions. In other words, reaching a VIP tier does not remove the individual terms attached to a reward.
- Daily cashback is available from Level 2 and increases through Level 5.
- Weekly cashback begins at Level 3 and applies to non-live casino games.
- Live casino and sports losses do not count for weekly cashback.
- Cashback rewards carry 1x wagering before withdrawal.
- VIP levels are reviewed every 90 days.
- Your level can drop if your activity slows.
You can use demo mode for most games, while live tables offer stakes from €0.50 to €50,000. Gambling involves real financial risk, so treat VIP rewards as entertainment extras rather than a reason to spend more than planned.
Support and account help for VIP members
Support is available around the clock through live chat and email. Live chat has an average connection time of 30 seconds, and the service supports English, including Australian, UK and US variants, as well as Arabic, Czech, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese and Spanish.
For VIP questions, support can help with cashback requests and account matters. Weekly cashback must be requested through live chat or email, while live cashback has its own manual activation and support request process.
The account also includes a self-exclusion option through the support team by email. If playing stops feeling like entertainment, use that option and take a break.
Keep control of your budget
VIP status and personalised rewards should not change the amount you are comfortable spending. Set your own budget before you play and stop when that budget is used.
If you are completing a Registration or checking a Withdrawal, it helps to know your current VIP level first. The level may affect the available withdrawal limit, while verification and the one-time deposit turnover rule apply before a payout is processed.
Ready to check your VIP level?
Open your Realz Casino account and review the current tier and available rewards before you play. The programme runs from Level 1 to Level 5, with benefits changing as your status moves.
VIP Program: your questions
How many levels are in the Realz Casino VIP Program?
There are five levels, starting at Level 1 and running through to Level 5. Level 5 is the highest tier and includes the largest listed daily cashback amount and a VIP manager.
What do I receive at Level 1?
Level 1 gives you access to on-site promotions and 24/7 live chat. The standard withdrawal limits at this level are $800 per day and $10,500 per month.
Which VIP level includes a VIP manager?
A VIP manager is included at Level 4 and Level 5. Both levels also include personalised offers, weekly cashback and higher withdrawal limits.
What is the highest daily cashback reward?
Level 5 provides daily cashback of 15% up to $600. Daily cashback has 1x wagering before withdrawal.
When does weekly VIP cashback apply?
Weekly cashback is available at Levels 3, 4 and 5. It is calculated from Monday to Sunday, credited each Monday and applies to non-live casino games.
How often are VIP levels reviewed?
VIP levels are reviewed every 90 days. Your level can drop if your activity slows.
Do VIP members have higher withdrawal limits?
Yes. Level 1 has a $800 daily and $10,500 monthly limit, while Level 5 has a $2,500 daily and $35,000 monthly limit.
Do I need to verify my account before withdrawing?
Yes. Your account must be fully verified before a withdrawal is processed. Approval typically takes 24-48 hours after documents are submitted.
